Return and Refund Policy

This return and refund policy applies to purchases made on the Fair & Square website, fairandsquare.shop. By making a purchase, you agree to the terms and conditions outlined in this policy.

Returns

We understand that sometimes a product may not meet your expectations. If you wish to return an item, please contact us within 14 days of receiving your purchase. To be eligible for a return, the item must be unworn, undamaged, and in its original packaging.

Please note that certain items are exempt from being returned. Perishable goods, such as food, flowers, newspapers, or magazines, cannot be returned. Additionally, we do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To initiate a return, please email us at info@fairandsquare.shop with your order details and reason for the return. We will provide you with further instructions on how to proceed.

Exchanges

If you would like to exchange an item for a different size or color, you may do so within 14 days of receiving your purchase. Please note that the customer is responsible for covering the delivery costs associated with the exchange. To request an exchange, please email us at info@fairandsquare.shop with your order details and exchange request. We will provide you with further instructions.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, we recommend taking the following steps:

1. Check your bank account again to ensure the refund has not been processed.
2. Contact your credit card company as there may be a delay in the posting of the refund.
3. Reach out to your bank to inquire about any processing delays.

If you have completed these steps and still have not received your refund, please contact us at info@fairandsquare.shop, and we will assist you further.

Sale Items

Only regular priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.

Gifts

If the item you received was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, and they will be notified about the return.

Shipping Returns

To return your product, please mail it to:

Fair & Square, Alexandria, Egypt

You will be responsible for paying the shipping costs associated with returning the item. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance for valuable items. We cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions or need further assistance regarding our refund and return policy, please contact us at info@fairandsquare.shop. We are available to help via email or through our social media channels on Instagram and Facebook.

Last updated on July 2023