CUSTOMER SERVICE
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Introduction
This Privacy Policy governs the manner in which Fair & Square (“we” or “our”) collects, uses, maintains, and discloses information collected from users (“you” or “your”) of the website fairandsquare.shop (“Website”). This Privacy Policy applies to the Website and all products and services offered by Fair & Square.
Information Collection
We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our Website, place an order, subscribe to our newsletter, fill out a form, and in connection with other activities, services, features, or resources we make available on our Website. You may be asked for your name, email address, mailing address, phone number, and payment information.
For more check our Privacy Policy.
We understand that sometimes a product may not meet your expectations. If you wish to return an item, please contact us within 14 days of receiving your purchase. To be eligible for a return, the item must be unworn, undamaged, and in its original packaging.
Please note that certain items are exempt from being returned. Perishable goods, such as food, flowers, newspapers, or magazines, cannot be returned. Additionally, we do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To initiate a return, please email us at info@fairandsquare.shop with your order details and reason for the return. We will provide you with further instructions on how to proceed.
Shipping Returns
To return your product, please mail it to:
Fair & Square Alexandria, Egypt
You will be responsible for paying the shipping costs associated with returning the item. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We recommend using a trackable shipping service or purchasing shipping insurance for valuable items. We cannot guarantee that we will receive your returned item.
For more info check our Return and Refunds Policy
Cookies
Our Website may use “cookies” to enhance your experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Website may not function properly.